Deposits – 50% reservation deposit required within seven days of booking. We accept U.S. checks, wires and major credit cards (Visa, MasterCard, American Express and Discover). We do NOT charge an additional fee for deposit payments made by credit card.
Balance – Remaining 50% is due upon arrival (cash only). The balance may also be paid prior to arrival by U.S. check, wire or major credit card (Visa, MasterCard, American Express and Discover). We reserve the right to charge an additional fee for balance payments made by credit card.
Low/Summer Season Bookings – Cancellations made sixty (60) or more days prior to arrival are subject to a 15% (15% of total rate) or $300.00 (whichever is greater) cancellation fee. Cancellations made more than fourteen (14) days but fewer than sixty (60) days prior to arrival are subject to a 30% cancellation fee (30% of total rate). Cancellations made within fourteen (14) days of arrival are subject to a 50% cancellation fee (50% of total rate).
High Season & Holiday Bookings – Cancellations made ninety (90) or more days prior to arrival are subject to a 20% (20% of total rate) or $500.00 (whichever is greater) cancellation fee. Cancellations made more than thirty (30) days but fewer than ninety (90) days prior to arrival are subject to a 35% cancellation fee (30% of total rate). Cancellations made within thirty (30) days of arrival are subject to a 50% cancellation fee (50% of total rate).
For any cancellation at any time, you may find a suitable substitute renter (approved at the discretion of Cayman Sunset at Coconut Bay and its management) for a full refund less a 5% administration fee (5% of total rate).
For cancellations made sixty (60) or more days for low season bookings and ninety (90) or more days for high season and holiday bookings, the cancellation fee can be applied toward a future booking within one (1) year of cancellation.
Cayman Sunset is proud to run its dual-zone air conditioning system from Nest Learning Thermostats. In addition to a number of other useful features, the Nest devices detect when the condo is empty for more than an hour and automatically shut off the air conditioning (don’t worry — it will not mistake sleeping guests for an empty house). The devices are extremely easy to use (simply turn the dial to adjust the temperature) and they prevent settings below 72°. They also automatically shut off the ground floor cooling at midnight each day, and the upstairs bedrooms stop cooling at 10:00am. If these areas are still occupied at this time, simply turning the dial will restore the temperature to the desired setting and the device will remain at that setting for another 24 hours.
We take energy conservation very seriously at Cayman Sunset. One reason for this is of course the operating costs of running powerful air conditioning units for a large home on an island with extremely expensive utility rates. The cost per kilowatt-hour of electricity on Grand Cayman is approximately 36¢. By comparison, electricity costs are less than 12¢ per kilowatt-hour in most US states. That’s a more than 300% price difference in a location where air conditioners often run continuously in hot weather. Equally important, Grand Cayman’s electricity comes almost exclusively from diesel-powered generating units running on imported fuel — not exactly the cleanest or most modern source of energy! In spite of the abundant sunshine, solar power is only just beginning to make inroads on Grand Cayman and hardly any of the island’s electricity comes from renewable sources. Until that changes, we hope you will join us in thoughtfully using energy during your time on Grand Cayman.
The same is true of tap water on Grand Cayman, which is sourced from salty wells and must be treated and processed with reverse osmosis. The benefit is that all the tap water on the island is clean and safe to drink, although the taste may not appeal to everyone.